Terms & Conditions
The Car Rental Services offered via the Vacazzee.com website are operated by Creative Tech Ideas (M) Sdn Bhd under the Vacazzee.com brand. Creative Tech Ideas (M) Sdn Bhd is a company registered with Companies Commission in Malaysia (Number: 1300628-A), whose registered address is at Beverly Hills Plaza, 88300, Penampang, Sabah. Herewith our website Terms & Conditions of Use, Privacy Notice and Security Policy, these Terms & Conditions constitute our Agreement with you, the renter, for the services we provide in arranging car hire supply. These are to be referred as 'our terms'. No behaviour shall be considered to constitute acceptance of any other terms by Creative Tech Ideas (M) Sdn Bhd. Accepting the services or signing any agreement shall be considered to be conclusive proof of your approval of these terms. From time to time, we may change the terms and you, the renter, are advised to check the Vacazzee.com website for any changes to the terms that apply to you. Your hire of any vehicle is subject to the terms and conditions of the contract of the vehicle imposed by the supplier company and to the legislation of the nation and/or state in which the rental takes place. You may also be subject to individual restrictions on your car hire.
You will receive a vehicle from us. Our ability to serve you, relies on our connection with the supplier company. These terms apply to any reservation made by you, the renter, on or through this website, so you should make sure that you are aware of their content. Both our terms & conditions as well as those of the supplier companies with which we operate contain certain exclusions and liability constraints. Your booking on this website is subject to acceptance of our terms by you, the renter. If you do not agree with any portion of them, you do not have to continue with your booking thereafter. By confirming the fact that you want to book or hire our vehicle on this website have to read, understand and accept the corresponding conditions. Please contact us if you have any part that you don't entirely comprehend or if you have a question about the car rental or any other item.
Permission is granted to temporarily download one copy of the materials (information or software) on Creative Tech Ideas (M) Sdn Bhd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- Attempt to decompile or reverse engineer any software contained on Creative Tech Ideas (M) Sdn Bhd's website;
- Remove any copyright or other proprietary notations from the materials; or
- Transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Creative Tech Ideas (M) Sdn Bhd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Creative Tech Ideas (M) Sdn Bhd's website are provided on an 'as is' basis. Creative Tech Ideas (M) Sdn Bhd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Creative Tech Ideas (M) Sdn Bhd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Creative Tech Ideas (M) Sdn Bhd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Creative Tech Ideas (M) Sdn Bhd's website, even if Creative Tech Ideas (M) Sdn Bhd or a Creative Tech Ideas (M) Sdn Bhd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of materials
The materials appearing on Creative Tech Ideas (M) Sdn Bhd's website could include technical, typographical, or photographic errors. Creative Tech Ideas (M) Sdn Bhd does not warrant that any of the materials on its website are accurate, complete or current. Creative Tech Ideas (M) Sdn Bhd may make changes to the materials contained on its website at any time without notice. However Creative Tech Ideas (M) Sdn Bhd does not make any commitment to update the materials.
Creative Tech Ideas (M) Sdn Bhd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Creative Tech Ideas (M) Sdn Bhd of the site. Use of any such linked website is at the user's own risk.
Creative Tech Ideas (M) Sdn Bhd may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of Malaysia and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Accuracy of Information
Although the information on this website is accurate, no responsibility for the accuracy of such information can be held by you by either us or our suppliers. It is your sole responsibility to evaluate the accuracy, integrity and usability of all the data on this website.
When you pick up your rental car, the voucher must be presented to the hire company. If a voucher is not provided, we cannot be liable for renting that are refused.
For any charge arising from documentation signed and accepted in the car-hiring counter, we cannot accept responsibility.
We are not liable to anyone who drives under the influence of alcohol / drugs and causes voluntary damage, drives off-road or without due care and consideration or any negligence caused by you in any event. You, the renter, are fully responsible for such claims. The list is not comprehensive.
What is included / excluded in the price?
Please check the terms and conditions of your car rental, as shown during the process booking.
Collision Damage Waiver (CDW)
Collision Damage Waiver shall be reduced to an excess amount by the renter, where applicable, from the total cost of the damage, unless the renter causes intentional damage or is influenced by the drinks or the drugs, or if the car is not used or used in a forbidden way-such as driving off main highways or leasing to other parties. Normally, CDW covers the car’s bodywork and there is a lot it does NOT cover, including windows and mirrors, wheels and tyres, undercarriage, engine, the car’s interior, flat battery, personal belongings, lost keys, extras, such as GPS, child seats or ski racks, towing charges. There may be other exclusion and these may vary among car rental businesses, so it is recommended that these exclusions be checked with the car rental company when picking up the vehicle. Most of the car rental companies average rate for CDW/Insurance below 1600cc is RM18 per day while above 1800cc is RM25 per day.
Theft Protection (TP)
Theft Protection reduces the renter's liability to the excess, where appropriate, in the event of theft or damage caused by theft or attempted robbery of the car. Negligence related to car theft or damage may result in the car hire company requiring the full amount for the car's cost.
Fuel & Deposits at the Car Hire Counter
In order to cover the excess liability, most car rental companies require a deposit at the start of the rental. This deposit will be refunded after the vehicle is dropped if the vehicle and the extras are restored in the same condition as leased and in accordance with the fuel policy. Certain car hire companies require you to return the car with the same amount of fuel in the pick-up tank. Some others operate a fuel policy in which the you, the renter must purchase the first fuel tank and can drop off the car with empty tank – no refund may be made for unused fuel in that case.
Cars that are provided outside working hours may be charged extra costs to the car rental company for this service. There are no extra costs charged when you, the renter confirm the pick-up time out of working hours in your booking request. This service only involve between you, the renter and the car rental company.
Limitations of minimum / maximum age
In most locations, the age limit for the rental must be above 21 and not more than 65 years old with a valid local or international driving license.
Daily Rate Calculations / Periods of Hire / Period of Hire Extensions
The rental price will be confirmed and calculated on the basis of 24-hour units at the time of reservation. Where you, the renter, are interested in extending the period of the hire after picking up the car, or if you drop off the car after your booking confirmation has been specified, the contract will always be signed directly with the car rental company and the additional time will be charged at the local daily rate, which may be higher than the rates agreed with us at the time of booking.
Late Pick-ups / Early Drop-offs
Your rental starts and ends on your booking confirmation in accordance with the pick-up and drop-off date and time. However, if a car is picked up late or dropped early, we cannot provide refunds for the unused time. If you cannot pick-up the car on the agreed date and time, you must contact us immediately. If not, there is no assurance that the car remains available and no refund is applicable.
Deliveries & Collections
Car rental companies agree to deliver / collect your car from the location given as pick-up / drop off during booking. There could be a charge by the car rental company for this service. Delivery charges / Collection fee will be imposed in the event vehicle picked up / drop off places outside airport area, car rental company area or city area. This service only involve between you and the car rental company.
You, the renter are not permitted to drive the car to a different country/state/island.
Make Changes Booking
You, the renter are strictly not allowed to amend your booking after payment are made. We advise you to think twice and double check the booking information before confirm to proceed payment.
Every driver must have a full, valid driving licence they have held for at least 2 years. There will be no acceptance of expired or probationary driving (P) / provisional licenses. Every driver must present their license when picking up the car. They also have to keep their driving license with them for perusal by local authorities at all times throughout the rental period. There will be no refunds if a car rental company refuses to deliver the car because of undisclosed endorsements or because a driving licence, its equivalent or the requested information on the approvals are not provided. It should be noted that the requirement for a regular driving license is not replaced with an International driving licence. A full driving license is still required for renting the car on behalf of the driver and every driver with an International driving permit must at all times keep both documents with them. Every driver needs to read the car rental company's terms and conditions prior to pick-up because there might be additional requirements for certain company and places.
Car rental companies has the privilege to deny a vehicle to anyone who does not fulfill or who is not deemed fit to drive. We shall not be liable for any repayment, compensation or other costs, which you, the renter, have to pay for. In this case, we shall not pay any refunds to any party.
Mechanical Problem / Accidents
When a failure or mechanical problem arises, you, the renter, must immediately inform the car rental company. The car rental company shall grant repair or car replacement. The local police and the car hire firm must be approached if the renter is engaged in an incident. You are requested to furnish the records of all documents appropriate to you. This might be necessary if the renter wants to create a statement or to lodge a police report.
Before we accept any reservation, verification of the information presented may be necessary. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of services are subject to change without notice. You recognize the extra terms and conditions of the booking enforced by us or the car rental company supplying your vehicle.
Website Conditions of Use
We care about your privacy. With the use of this platform, you acknowledge our privacy notification conditions and consents to Creative Tech Ideas (M) Sdn Bhd’s use of your private data to provide our service and to give you promotional and special offers e-mails.
Complete reviews may be uploaded on our website solely for the purpose of informing your opinions to customers about the car rental company service and quality. We reserve the right at our sole discretion to delete any unjust or malicious reviews.